Privacy Policy

1. Introduction

Welcome to Munich Limousine Service ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our limousine service and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Data

We collect personal information that you provide to us when booking our services:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment information (processed securely through third-party payment processors)
• Travel preferences and special requests

2.2 Booking Information

• Date and time of service
• Service type (airport transfer, hourly service, etc.)
• Vehicle preference
• Number of passengers
• Luggage requirements

2.3 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To fulfill and manage your bookings, including chauffeur assignment and trip coordination
• Communication: To send booking confirmations, service updates, and respond to inquiries
• Payment Processing: To process transactions and send receipts
• Service Improvement: To understand how our services are used and improve customer experience
• Marketing: To send promotional offers and news (with your consent)
• Legal Compliance: To comply with legal obligations and resolve disputes
• Safety: To ensure passenger and chauffeur safety

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

6. Third-Party Services

We may share your information with trusted third-party service providers:

• Payment Processors: To process secure payments
• Analytics Providers: Google Analytics for website performance analysis
• Email Service Providers: For sending booking confirmations and communications
• Mapping Services: Google Maps for route planning
• Cloud Storage: For secure data backup

These third parties are contractually obligated to protect your data and use it only for specified purposes.

7. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for accounting and legal purposes. Marketing data is retained until you unsubscribe or request deletion.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this privacy policy periodically for any changes.

12. Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

13. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority: